5 Questions with Attorney Ryan Webster: What He’s Learned About Helping Clients Who Feel Hopeless
When someone’s been in a bad wreck, it’s not just about car repairs or medical bills, it’s about fear, frustration, and uncertainty. This month, we sat down with Attorney Ryan Webster, one of the Thumbs Up Guys’ attorneys known for his calm, steady presence when clients need it most.
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What’s the first thing you say to someone who feels like they’ve lost control after an accident?
Ryan: The first thing I tell them is, “You’re not alone anymore.” Most people come to us after weeks of calls, confusion, and insurance stress. Once they hear that our team is taking over, you can almost feel the weight lift off their shoulders.
What’s one moment that’s stuck with you from working with a client?
Ryan: I had a client who thought they didn’t have a case at all because the insurance company told them their claim wasn’t valid. We took a deeper look, found key details they’d missed, and ended up getting them a great settlement. Watching their reaction when they realized we believed in them that’s something I’ll never forget.
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What’s the hardest part of your job?
Ryan: Seeing how much pain people are in when they first come to us. Not just physically, but emotionally. They’re overwhelmed, and they don’t trust anyone for good reason. My job is to earn that trust back. That takes patience and real communication.
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How do you keep clients updated when cases take time?
Ryan: Communication is everything. I make sure my clients know exactly what’s happening even if it’s just to say, “We’re still waiting on an update, but we haven’t forgotten you.” People appreciate honesty more than silence.
What’s the biggest thing you’ve learned about hope?
Ryan: Hope doesn’t come from luck, it comes from people doing the right thing for you. When clients realize there’s a whole team behind them fighting for what’s fair, hope shows up again. That’s why I do this.
Final Thoughts
At the Thumbs Up Guys, we know that after an accident, you need more than just a lawyer, you need someone who listens, communicates, and fights for you.
If you or someone you love feels stuck after an accident, call The Thumbs Up Guys we’ll help you find your way forward.
Call or text (843) 380-8350 or complete a Free Case Evaluation form
